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How aqu999 Handles Your Personal Information

Your account details, wallet activity, and payment records — including transactions through bKash, Nagad, and Rocket — are held under clear data-handling rules that you can read and act on.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access your dataClear retention policyContact us to request changes
aqu999 How aqu999 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply practical, specific measures to keep your account data safe and your privacy choices respected. These four areas cover the main ways we handle what you share with us.

Account Security

Your account is protected by password hashing and OTP verification. We do not store your bKash, Nagad, or Rocket PIN — those stay with your wallet provider at all times.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to see which pages work well. You can block non-essential cookies through your browser settings whenever you choose.

Data Retention

Transaction logs and account records are kept for the period required by our operational obligations. Once that period ends, data is deleted or anonymised — we do not hold it indefinitely.

Change Requests

You can ask us to correct inaccurate information or close your account and request deletion of your data. Submit the request via live chat or email with your account ID ready.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to access, correct, or remove your personal data, contact our support team directly. We handle all data-related requests through the channels below. Response times may vary depending on the complexity of the request and your region.

Email Support Send your data access or deletion request by email. Include your registered account details so we can locate and verify your records before acting.
Live Chat Start a live chat session from your account dashboard to flag a privacy concern or ask how your bKash, Nagad, or Rocket payment data is stored.
Account Settings Some data preferences — such as marketing contact and cookie consent — can be updated directly inside your account settings without contacting support.

Common Questions About Your Privacy on aqu999

These are the questions we get most often about how we collect, store, and handle personal data. If yours is not here, reach out through live chat or email.

We collect your name, contact details, and the payment method you register — such as bKash, Nagad, or Rocket. Session and transaction logs are also recorded to keep your account secure.

Payment data is shared only with the processor handling your transaction. We pass the minimum details needed to complete the transfer — nothing more is shared with third parties.

We retain your records for as long as your account is active and for the period required after closure. Once that window ends, data is deleted or anonymised following standard practice.

Yes. Contact us by email or live chat with your account ID and a clear deletion request. We will confirm receipt and act within a reasonable timeframe, subject to any retention obligations.

We use session cookies and analytics cookies. Session cookies are needed to keep you logged in. Analytics cookies can be blocked through your browser settings without affecting your account access.

Yes. The data rights available to you depend on your local law and the region from which you access the service. We aim to handle all requests fairly within whatever framework applies to you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.